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Privacy Policy

The controller of your data is Wolf Group UK Trading Ltd (registry code 7381628) (hereinafter referred to as ‘we’) when you visit our website or online shop. The privacy of our customers is important to us and we comply with all of our obligations arising from data protection laws.

In the following, we explain how your data are processed when you visit our website and use our online shop.

1. What kind of data do we process and what are the purposes and legal bases of such processing?

When you place an order in our online shop, we process the following personal data in order to perform the sales contract entered into with you:

  • name and contact details (including telephone number and e-mail address);
  • information related to the order (including the product type, quantity, price, payment method, transport, etc.);
  • connection with a legal person if the order is placed on behalf of them.

In addition to the performance of the sales contract, we also process the above personal data for the following purposes:

  • to fulfill our obligations under the law (e.g. the performance of our obligation to preserve documents arising from the Accounting Act);
  • to resolve disputes arising from the sales contract;
  • to forward direct marketing offers to your e-mail address if you have given your explicit consent;
  • to forward direct marketing offers concerning similar products to your e-mail address, if we have obtained your contact details in connection with your earlier purchase from our online shop. In this case, our legitimate interest in the promotion of sales activities forms the legal basis for the forwarding of such offers and your rights are protected by the fact that you can refuse to receive them at any time.

2. Who do we share your data with?

We share your data with third parties only if there is a justified need and legal basis for it.

For example, we use service providers who process personal data for purposes determined by us and in accordance with our instructions. Such processors authorized by us are providers of IT management, logistics and transport services. All processors have provided sufficient guarantees that they will take relevant technical and organizational measures to ensure the protection of customers’ personal data. Proper data processing agreements have been entered into with all processors.

We may also transfer data to the following third parties who become independent controllers of your personal data:

  • providers of legal services if the transfer of personal data is necessary for the protection of our rights, in which case our legitimate interest in the protection of our rights is the legal basis for such transfer;
  • third parties to whom we are obligated to transfer personal data under the legislation, above all state and supervisory authorities, but also providers of audit services in the case of an audit obligation arising from the law, in which case we transfer personal data in order to fulfill our obligation under the law.

3. How long do we keep your data?

In general, we keep your personal data as long as necessary for the purposes for which we collected them.

If you made a purchase in our online shop, we keep the information related to your purchase as follows:

  • We keep the source documents of sales transactions for seven years in accordance with the Accounting Act.
  • In case you have created a user account in our online shop, we keep the general data of your account (name, contact details, user ID, etc.) and the details of transactions carried out are recorded in your account until it is closed.
  • Other information related to the sales transaction (e.g. e-mails sent to confirm the order, payment confirmation, etc.) is kept for three years after the transaction. In the event of a dispute arising from a sales transaction, we keep information related thereto until a compromise has been reached or a court decision has been made, resolving the dispute.
  • If you have given your consent to receiving direct marketing offers, we process your contact details for this purpose until you withdraw such consent.
  • If we have obtained your contact details in connection with an earlier sales transaction, we process them to forward offers related to similar products until you refuse to receive such offers.

4. What are your rights with regard to your data?

With regard to the personal data processed by us, you have the right to:

  • request access to your personal data (including receiving a copy of your data);
  • request the correction or deletion of data;
  • request restriction of the processing of personal data;
  • request the transfer of your data;
  • withdraw your consent if your data are processed on the basis of it;
  • object to the processing of your data is processed on the basis of our legitimate interest (including prohibiting the use of your electronic contact details for the purposes of sending direct marketing offers concerning similar products when you provide your contact details, every time you receive an offer or at any other time).

If you wish to exercise the rights described above, please contact us by e-mail at dpo@wolf-group.com. If you find that your data protection rights have been violated, you have the right to submit a complaint to a supervisory authority.

5. How do we use cookies?

We use cookies on our website and in our online shop to ensure the proper functioning of the website and allow for more user-friendly navigation. A cookie is a small text file sent by a web server to a user’s browser and saved to their hard drive.

We use the analytical cookies of Google Analytics and Hotjar which collect information on the use of the website and the number of visits and which are stored in the user’s device until they are deleted. We do not use these cookies to collect your personal data, but we receive statistical information concerning the use of our website. We obtain information related to your IP address, but we cannot associate it with a specific person.

When you arrive on our website, we provide you with information on the use of cookies and request your consent. By clicking ‘I AGREE’, you accept the use of cookies. You can always change your consent in the settings of your browser or delete the saved cookies.

You can read more about cookies and removing them at https://www.allaboutcookies.org/ or in the ‘Help’ section of your browser.

We have the right to update or change our privacy terms at any time by publishing the latest version on our website.

Contact details:

Wolf Group UK Trading Ltd
203 The Bridgewater Complex, Canal Street
Liverpool L20 8AH
United Kingdom

Telephone: +44 0151 550 0179
E-mail: info.uk@wolf-group.com